This website/landing page and services are provided by H Arlo-Harris, we’re all about showing up fully and helping others do the same - and that includes being real about how your data is used. We're committed to handling your information with care, transparency, and intention.
We are registered with the UK Information Commissioner’s Office (ICO) under registration number ZC040282. This registration confirms our commitment to responsible data handling, transparency, and compliance with UK data protection law. It reflects our intention to treat your personal information with care, integrity, and respect.
We may collect following personal data from you:
· Your name and email address when you sign up for workshops or our mailing list
· Billing and payment information when you purchase (handled via Stripe)
· Interaction data (like IP address or email click-throughs) to help us improve your experience
· Accessibility or dietary information if you’re attending in-person events or VIP days
· Community engagement data (inside Heartbeat, Go High Level, etc.)
We may also use cookies or tracking technologies on any website, landing page or digital platforms (including Go High Level and Heartbeat) to understand how visitors engage. These may include tools like Google Analytics, embedded forms or payment gateways. These are used only to support functionality or enhance user experience. You can manage your preferences through your browser.
We use your data to:
· Deliver services you've signed up or paid for (e.g., coaching, group programmes, Full Out Foundations)
· Send you event details, materials, and follow-up content
· Send emails about future offers (only with your consent or under soft opt-in)
· Maintain accurate business records (e.g. for tax or reporting purposes)
· Reflect and improve service via session notes (1:1 or group) - these stay internal and confidential
If you participate in a group programme or workshop, we may retain notes or summaries that contain insights or comments you shared. These will not be shared outside the delivery team and are used only to improve service and support your experience.
Where AI Tools Are Used
To support delivery, we may use AI-powered tools like Otter.ai, Fathom, or Zoom AI for note-taking or transcription during live calls. These tools are:
· Used solely for reflection or follow-up
· Accessed only by the delivery team
· Compliant with data protection standards
We only collect and use your personal data when there’s a valid lawful reason:
· Contract: To deliver what you've requested or purchased
· Consent: For optional emails or marketing sign-ups
· Legal Obligation: To comply with HMRC and record-keeping requirements
· Legitimate Interests: To improve your experience and protect our business
We’ll only send you marketing emails if:
· You’ve actively opted in, or
· You’ve previously purchased and we’re contacting you about similar offers (soft opt-in)
You can unsubscribe anytime - either via the email footer or by contacting us directly.
To deliver your experience, we use:
· Go High Level – for emails, CRM support, booking links, and workflows
· Heartbeat – for community delivery and digital programme spaces
· Stripe – to process payments securely
Each of these platforms has its own privacy protections and only processes data in accordance with GDPR and our instructions.
Your data is stored securely, with access limited to authorised personnel. We use appropriate technical and organisational measures to protect it.
· Email and customer data is retained as long as you remain active or subscribed
· Purchase and payment data is kept for 6 years (tax and legal obligations)
· You can request deletion of your data at any time, subject to legal exceptions
We retain your data only for as long as necessary to fulfil our obligations. This varies depending on the type of data and how it was collected. You may request deletion of your personal data at any time, unless legal requirements prevent it.
You have the right to:
· Access or correct your personal data
· Ask for it to be deleted or restricted
· Withdraw your consent for marketing or optional processing
To do this email: [email protected]
Got questions or want to know more?
Drop us a line at: [email protected]
This privacy policy is effective as of 2 December 2025 and may be updated from time to time. Please check back occasionally to stay informed.